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Fleet Mortgages Limited (“Fleet Mortgages”) is a specialist buy-to-let mortgage lender.
Our registered address is: Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP (registration number 08663979).
Under applicable data protection laws including the General Data Protection Regulation and the Data Protection Act 2018, Fleet Mortgages are a Data Controller.
Name and contact details for the Data Protection Officer (DPO)
Should you have any queries relating to this policy or your personal data, please contact our Data Protection Officer (DPO) by emailing firstname.lastname@example.org
Or write to us:
Data Protection Officer, Fleet Mortgages, Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP
Fleet Mortgages is committed to applying the highest level of security, protection and respect when it comes to your privacy and your data.
We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This policy only applies to Fleet Mortgages and this website. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
We will process any data in accordance with the Fair Processing notice published on our site and located here, the terms and conditions of any application submitted on our portal and, in respect of any application, in accordance with the declaration completed by each applicant. The information set out on this page should also be read alongside those documents where appropriate.
We may collect and process the following data about you:
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We may collect information about you via the following channels:
We may collect information about your device such as desktop computers, laptops, tablets and smart phones, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
They help us to improve our site and to deliver a better and more personalised service. They enable us:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will keep your personal data for a minimum period of the term of your mortgage agreement with us plus 6 years.
After this time any data we hold on you will be destroyed or anonymised unless it is still required for legal purposes.
Any personal data provided to us which does not result in you entering into a mortgage with us will be destroyed or anonymised after 6 years unless it is required for legal purposes.
If you have consented to receive market information from Fleet Mortgages, we will retain any information pertaining to this until you inform us you no longer wish to receive this.
We use information held about you in the following ways:
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these [by post or telephone].
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties in accordance with our Fair Processing Notice and:
If you decide to exercise any of the rights detailed below, we may need to verify your identity before proceeding. Any rights requests should be sent to our DPO by email to the details listed at the top of this policy.
If you think the information we hold on you is incorrect or out of date, you have the right to ask us to rectify this information. You also have the right to ask us to complete any information you think is incomplete.
You have the right to ask us to erase your personal information in certain circumstances. Any request to be “forgotten” will be assessed and responded to within one calendar month. If we are unable to abide by the request, we will inform you of the reason why the data cannot be deleted.
In certain circumstances, you will have the right to request a restriction to how we are processing your personal data. We will confirm whether we are able to comply with your request or explain why we cannot or have legitimate grounds for the continued processing of your data.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. Where it is feasible to do so we will comply with your request within one calendar month of receipt.
Where a request is made under any of the rights detailed above, there will be no charge for any first request. Any subsequent requests where it is deemed repetitive, unreasonable or excessive, a charge may be incurred.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk