12.08.25: We’ve updated our products! We’ve reduced our tracker products following the recent BBR reduction. Find out more>>
12.08.25: We’ve updated our products! We’ve reduced our tracker products following the recent BBR reduction. Find out more>>
Assisting customers who need extra support.
We understand that our customers all have different needs and that circumstances can change over time which can vary those needs. If you require additional support from us now, or in the future, then we’re here to help.
You may have experienced a life-changing event, been diagnosed with a health condition, or you may be struggling to understand the information we share with you.
Our team have received specialist training and will take the time to understand your individual circumstances and support you in any way they can.
What to do if you need extra support
If your circumstances have changed or if you require additional support, please let us know as soon as you can.
Whether this additional support is required permanently or temporarily, we want to ensure that we are providing you with the appropriate support so please contact us. You can do this by calling us, emailing us or by completing the online form which are all detailed below. Upon receipt of your enquiry, one of our specially trained team will be on hand to help you.
Support for customers going through difficult times
Speak to our team
If you need extra support, please speak to our team, all of whom have received specialist training and are available to offer assistance when you need it. You can be assured that they will treat you with respect and empathy.
You can reach our Mortgage Services team by phone on: 01252 916 776
Alternatively, you can email them at: mortgageservices@fleetmortgages.co.uk
The team is available Monday to Friday from 09:00am to 5:00pm.
Request additional support
We appreciate that it may be difficult to disclose this kind of sensitive information so we’ve created an online form which you can complete in your own time. For details of how this information will be processed, please refer to our privacy policy.
Please note: The information you share with us is confidential.
If you are having Financial Difficulties, you will find further guidance and useful information here.
If you require further support, you can access free, independent and impartial advice from these organisations.
